EP 0299Daily Life
Returning A Product
Hi I would like to return this TV.
Sure, do you have the receipt?
Yeah here you go. Actually I also want to return this keyboard.
Ok, may I ask what is the reason for returning these products? A:: The TV flickers a lot when I am watching a movie and at times the image is not very clear.
I see, and what about the keyboard?
I spilled some coffee on it and now it won’t work.
I am sorry sir, but we can only exchange or refund defective products, we cannot take responsibility for misuse or damages.
Fine! I don’t know why they make these things so delicate anyways.
核心词汇
receiptN
a piece of paper that proves you bought something
returnV
go back to the original place
keyboardN
controller device for computer
productN
things that a company makes or sells
flickerV
to move to and fro; vibrate; quiver
spillV
to cause or allow to run or fall from a container
exchangeV
give something and receive something in return
defectiveA
having a mistake or error
refundV
to get your money back
delicateA
fragile; easily damaged
拓展词汇
complaintN
an expression of discontent
invoiceN
a document issued by a seller to a buyer showing the goods or services supplied and money due
policyN
a plan of action adopted or pursued by an individual, government, party, business
qualityN
degree or standard of excellence
warrantyN
guarantee given to the purchaser by the dealer, manufacturer will make repairs or replace defective parts free of charge for a stated period of time.