Hotel Upgrade

Good afternoon. What can I do for you?

I’d like to check in please. I have a reservation under the name Anthony Roberts.

All right R.O.B.E.R.T.S...Oh Mr. Roberts we’ve been expecting you...and here is your key card to the presidential suite.

But there must be some mistake; my reservation was for a standard room.

Are you sure? Let me double check.

Yeah...Here, this is my confirmation number.

You’re right Mr. Roberts, there seems to be a mix up, unfortunately we’re over booked at the moment.

So...

Not to worry. We’re pleased to offer you a complimentary upgrade.

Presidential suite baby!...